Financial Assistance is available - Contact us as soon as possible to explore payment options

Adirondack Health is proud of its mission to provide quality care to all who need it. We do not refuse care based on ability to pay.

Adirondack Health provides financial aid to uninsured and underinsured patients based on their income and needs. In addition, we may be able to enroll you in free or low-cost health insurance.

It is important that you let us know if you will have difficulty paying your bill so we can be sure that your unpaid claims do not become part of the collections process. You may set up an interest-free payment plan for outstanding balances by contacting the Financial Counselor at (518) 897-2217 and pay your balance in manageable monthly payments. Payments need to be approved by the Financial Counselor to avoid further collection efforts, so please contact us if you would like to make payments on your outstanding bills.

For more information, do not hesitate to contact our Financial Counselor in our Business Office at (518) 897-2217 or billing@adirondackhealth.org.

If you are 55 years of age or older, you might also consider completing an online questionnaire at BenefitsCheckUp.org.  This free service from the National Council on Aging will scan more than 2,500 local, state, and federal programs to see if you qualify for help paying for food, medications, utilities and housing.

To learn more or to download a financial assistance application, you can click on one of the following links.  For a summary of financial assistance services at Adirondack Health, click here.

->Eligibility requirements
->Financial assistance application

Frequently Asked Questions

What if I don't have health insurance?

Adirondack Medical Center, a member of Adirondack Health, will provide you with information to contact an enroller to see if you qualify for any of the low or no-cost insurances available. By going through this process you will receive a 30% discount 30 days from your date of service. Once you have completed the enrollment process, you may be eligible for further discounts, and in some cases forgiveness of 100% of your Adirondack Health medical bills.

What if I can't afford to pay my Adirondack Health bill?

If you have completed the facilitated enrollment process and you do not qualify for any of the low or no-cost insurances available, Adirondack Health will use the financial information you provide to determine if you meet our financial assistance program criteria. This program is based on Federal Poverty Guidelines, and allows from 20% to 100% discounting on services billed by Adirondack Health.

If there is still difficulty in meeting your financial obligation, Adirondack Health will work with you to set up a manageable payment plan.

What do I need to do to receive financial assistance?

You must complete the facilitated enrollment process to determine if you qualify for any of the no- or low-cost insurance plans available. Once you have done this, how much you will owe will be determined by the results of the facilitated-enrollment process. Again, this discount could be from 20% to 100% of outstanding bills owed to Adirondack Health.

Can the hospital help me apply for financial assistance?

Yes. Adirondack Health will supply you with the phone number to set up an appointment with an enroller. Many times a telephone call to the enroller, supplying them with minimal financial information, can give you an idea of what you may or may not qualify for in terms of insurance coverage.

Enrollers are not employees of Adirondack Health so you will be asked to sign a consent form that will allow the enroller and Adirondack Health to share financial information. This is done in order to to determine what financial assistance can be provided in the most timely manner possible.

When will I know if I've been approved for financial assistance?

Once the facilitated enrollment process is completed, Adirondack Health will notify you within five business days.

Will I still need to pay my bills during the application process for financial assistance?

All of your bills with Adirondack Health will be placed on hold during this period. If for some reason you choose not to go through the facilitated enrollment process, you must contact us to make arrangements for other payment options that might be available.

Do I have to fill out an application for each of my accounts?

No. One application covers all of your outstanding accounts for the previous eight months from your date of service.

How long do I have to pay my outstanding medical bills with Adirondack Health?

We will look at each case individually. Payments plans are possible. Contact us at (518) 897-2217 for more information.

Who do I contact for more information?

For more information, please do not hesitate to contact our Financial Counselor in our Business Office at (518) 897-2217 or billing@adirondackhealth.org.