Our pledge is to answer your billing and payment questions in a courteous, confidential and timely manner

Our billing staff and financial counselors are available to assist you with any questions you may have about your bill. If you do not have health insurance and worry you may not be able to pay for your care, we may be able to help.

You are responsible for payment of co-pays or deductibles at the time of service. Upon discharge, your bill will be sent to your insurance provider, and you will be sent a statement for any balance due. An Explanation of Benefits statement, which is not a bill, may also be sent to you.

You may receive more than one bill for services performed at Adirondack Health. If you have any questions or need information about your bill, please call the number listed on your statement. For secure, online bill payment click here.

If you cannot pay your bill, Adirondack Health has financial counselors to assist you. E-mail our billing office at billing@adirondackhealth.org or call (518) 897-2217 for more information.

The Patient Protection and Affordable Care Act requires all hospitals to annually publish access to hospital pricing information. This pricing does not include physician or other professional provider charges. The links below may serve as a guide to those services, charges, and reimbursement for Adirondack Health based on data compiled from the Centers for Medicare Services and the New York State Department of Health.

Centers for Medicare and Medicaid Services

Health Data NY

Adirondack Health Charge Description Master (CDM)
The Charge Description Master (CDM), or chargemaster, is a comprehensive listing of items that could be billed to a patient, payor, or healthcare provider.

The Adirondack Health CDM is available for the public viewing by appointment.  An appointment can be scheduled by calling (518) 897-2222.

Financial Assistance is available - Contact us as soon as possible to explore payment options

Adirondack Health is proud of its mission to provide quality care to all who need it. We do not refuse care based on ability to pay.

Adirondack Health provides financial aid to uninsured patients based on their income and needs. In addition, we may be able to enroll you in free or low-cost health insurance.

It is important that you let us know if you will have difficulty paying your bill so we can be sure that your unpaid claims do not become part of the collections process. You may set up an interest-free payment plan for outstanding balances by contacting the Financial Counselor at (518) 897-2217 and pay your balance in manageable monthly payments. Payments need to be approved by the Financial Counselor to avoid further collection efforts, so please contact us if you would like to make payments on your outstanding bills.

For more information, do not hesitate to contact our financial counselor in our Business Office at (518) 897-2217 or billing@adirondackhealth.org.