AH CMS 4

Four-star care

The Centers for Medicare & Medicaid Services (CMS) has developed a star-based rating system to assist consumers in comparing hospitals and to highlight quality patient care.

The star ratings use composite scores from patient satisfaction surveys that include nurse and physician communication, responsiveness of staff, pain management, communication about medicines, discharge information and care transitions.

We are proud to have been designated a CMS four-star facility!

How patients rate their experience

Adirondack Health participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a national standard for measuring patients' perspectives on hospital care. Patients' hospital experience information is updated on a quarterly basis and available to the public on the Hospital Quality Alliance's (HQA) website.

The HQA is a national public-private collaboration of hospital groups, consumer representatives, physician and nursing organizations, employers and health insurers, oversight organizations and government agencies dedicated to encouraging hospitals to voluntarily collect and publicize quality of care information.

Information for the HCAHPS report is gathered from patient satisfaction surveys that ask patients to report how frequently something occurred using "always," "usually," "sometimes," or "never." These same surveys are used by hospitals throughout the United States and help facilitate honest comparisons.

QOW1ps
Data source: Press Ganey Associates

Working together as a team, our nursing staff and physicians strive to provide exceptional, high-quality care. Communication with patients and family members is a cornerstone of this care.

QOW2ps
Data source: Press Ganey Associates