Adirondack Health earns four out of five stars in new CMS report card on patient experience
SARANAC LAKE – The new rating system unveiled by the federal government shows patients give Adirondack Health high marks for the care they received.
The new scorecard released by the Center for Medicare and Medicaid Services (CMS) indicates Adirondack Health received four out of a possible five stars. The ratings are based on patient-experience surveys, which measured patient satisfaction in areas such as how well doctors or nurses communicated with patients, responsiveness of hospital staff and cleanliness of the hospital. Adirondack Health was one of 18 health systems in the state to receive four out of five stars. Northern Westchester Hospital in Mount Kisco was the only hospital in New York to earn five-stars. To view the list of hospitals and their score, visit www.Medicare.gov/hospitalcompare.
“Healthcare, especially in a close-knit community like ours, is a deeply personal experience. Treating the person involves all aspects of care from before they walk in the door to when they return home – our service goes well beyond just providing a treatment or routine test.” said Chandler Ralph, President & CEO of Adirondack Health. “We have a unique and invaluable partnership with our patients and residents that allows us to continually enhance the level of care we provide through their feedback.”
The scorecard released by CMS is among several public “report cards” used to evaluate hospital care, but they can also provide incomplete or conflicting information to patients. In addition, the report cards are often based on data that is several months old. To overcome this challenge, Adirondack Health is developing its own tools and resources to use real-time quality and financial data to enhance care.
“Using quality and financial data in a timely manner allows us to make meaningful improvements to patient and resident care,” said Ms. Ralph, “That is why we have made this a priority in our organization’s strategic plan.”
Adirondack Health is also implementing best practices to support clinical improvements and patient safety. They include initiatives in pain management, preventing healthcare acquired infections, enhanced medication management, a program designed for residents who need memory care, and resources to assist patients after they leave the hospital, to name a few. Many of these quality improvement projects have earned recognition and awards on a state and national level.
“In addition, Adirondack Health participated in the New York State Partnership for Patients, a national initiative through CMS designed to advance the goals of better health, better care, and lower costs,” said Ms. Ralph. “This takes teamwork at every level of the organization – doctors, nurses, environmental services, patient registration and others – to build on our success so we can continue providing our patients and residents with exceptional, high-quality care.”
To learn more about quality at Adirondack Health, click here.
CAPTION: David Narreau, of Plattsburgh, was a patient with Adirondack Health on his 65th birthday, but that did not stop staff in the Ambulatory Surgical Unit from celebrating his special day. Following his procedure, the staff sang “Happy Birthday” to David and gave him a blueberry muffin and a card. Joining David for the occasion was his wife Cheryl, ASU Nurse Nicole LaMere, Unit Secretary Susan Catlin and ASU Nurse Donna Sullivan. This is just one of the many ways Adirondack Health creates a unique experience for every patient and resident.
FOR MORE INFORMATION
JOE RICCIO, Communications Director
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