EVS Pt Care web crop

Adirondack Health gets high marks for quality of care

Quality Management
Adirondack Medical Center
2233 State Route 86
P.O. Box 471
Saranac Lake, NY 12983
Phone: (518) 897-2659

Patients and residents receive exceptional, high-quality care from the the staff and physicians at Adirondack Health.  In fact, the patient experience at Adirondack Medical Center meets or exceeds the state and national benchmarks in several categories.

In addition, Adirondack Health has received recognition in other areas for providing consistent, high-quality patient and resident care.

>> Adirondack Health's surgical weight loss program earns national quality designation

>> Adirondack Medical Center once again named to "100 Greatest Community Hospitals" list

>> Adirondack Health among top health systems in new CMS report card on patient experience

>> Adirondack Health celebrates national patient safety week

>> Adirondack Health recognized for quality of maternity care

>> Adirondack Health accredited for high safety and quality standards

>> Adirondack Health receives state award for patient care

>> Mercy Living Center designated Community Nursing Home for Veterans

>> Wound and Hyperbaric Treatment Center earns national quality award


How patients rate their experience

For several years, Adirondack Health has participated in the Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) which is a national standard for measuring patients' perspectives on hospital care.

Information about our patients' hospital experience is updated on a quarterly basis and is available to the public on the Hospital Quality Alliance's (HQA) website, www.hospitalcompare.hhs.gov. The HQA is a national public-private collaboration of hospital groups, consumer representatives, physician and nursing organizations, employers and health insurers, oversight organizations and government agencies dedicated to encouraging hospitals to voluntarily collect and publicize quality of care information.

Information for the HCAHPS report is gathered from patient satisfaction surveys. Adirondack Health strongly encourages patients to respond should you receive a survey. Most questions on the HCAHPS survey ask the patient to report on how frequently something occurred - "always," "usually," "sometimes," or "never."

All feedback is used to make improvements to the quality of care patients receive, which is an ongoing effort at Adirondack Health. Equally important, this national standard for collecting or publicly reporting healthcare consumer information enables valid comparisons between different hospitals. You can compare "apples to apples" among healthcare providers in northern New York, throughout the state or across the nation.